Who we are
Diptes Exterior Solutions provides exterior cleaning, auto and RV detailing, boat detailing, and window cleaning in the Outer Banks area of North Carolina. In this policy, “Diptes,” “we,” “us,” and “our” refer to Diptes Exterior Solutions.
Information you provide
We may receive information when you request an estimate, call, email, or otherwise communicate with us, including:
- Your name, email address, and telephone number.
- Your property or service address.
- The service you are interested in and your preferred timing.
- Project details, messages, and any information you choose to include in your communication.
- Records of estimates, appointments, services, payments, and customer-support communications.
Website quote and contact forms are delivered through Formspree, which processes the submission on our behalf so it can be sent securely to the Diptes team. The website does not store form submissions in a Diptes website database.
Information collected automatically
Our hosting and security providers may automatically process limited technical information needed to deliver and protect the website. This can include your IP address, approximate city or country derived from the IP address, browser and device type, requested pages, referring page, date and time of a request, and security or diagnostic logs. We do not use the current site to build advertising profiles about visitors.
How we use information
- Respond to questions and prepare estimates.
- Schedule, provide, and follow up on requested services.
- Communicate about appointments, service changes, and customer support.
- Maintain business, accounting, warranty, and safety records.
- Operate, secure, troubleshoot, and improve the website and our services.
- Comply with applicable law and protect our customers, team, property, and legal rights.
How we disclose information
We may disclose information only as reasonably necessary to:
- Hosting, email, form-delivery, scheduling, payment, accounting, and other vendors working for us.
- Professional advisers such as insurers, accountants, and legal counsel.
- Government authorities or other parties when required by law or necessary to protect rights and safety.
- A successor in connection with a merger, sale, financing, or transfer of all or part of the business.
We do not sell personal information or disclose it for cross-context behavioral advertising.
Retention
We retain personal information only as long as reasonably necessary for the purposes described above, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary according to the type of record and why it is needed. Information that is no longer required is deleted, de-identified, or securely disposed of when reasonably practicable.
Security
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we handle. No website, email system, or storage method is completely secure, so we cannot guarantee absolute security.
Your choices and privacy requests
You may ask to access, correct, or delete personal information we hold about you, or withdraw consent where consent is the basis for processing. Some information may need to be retained for legal, accounting, security, or service-related reasons. Depending on where you live, additional privacy rights may apply. We will not discriminate against you for making a privacy request.
To submit a request, email info@diptes.com or call 252.421.0404. We may need to verify your identity before completing a request.
Children’s privacy
This website and our services are intended for adults arranging property, vehicle, or boat services. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can address it.
Third-party websites
The site may link to third-party websites, including social-media services. Their privacy practices are governed by their own policies. Visiting those services is your choice, and we encourage you to review their notices.
Changes to this policy
We may update this policy as our services, vendors, or legal obligations change. The revised version will be posted on this page with a new effective date. Material changes may also be communicated through the website or another appropriate method.
Contact us
Diptes Exterior Solutions
Outer Banks, North Carolina
info@diptes.com
252.421.0404